Cancellation and Rescheduling Policy

Cancellation or rescheduling requests must be received, in writing, at least ONE WEEK prior to an Open Enrollment class or TWO WEEKS prior to a Private Group class to avoid paying full course fees. If a contract is in place, the terms of such agreement shall take precedence over these terms.

Please email all cancellation and rescheduling requests to our registrar. Our cancellation and rescheduling policy is as follows:

Open Enrollment Classes at Softek

Softek limits the number of attendees in each open enrollment class to maximize the effectiveness of our training program. Therefore, it is important to let us know, at least one week in advance, if a participant needs to cancel or reschedule a class. Substitutions that meet the course prerequisites are welcome.

Participants who reschedule or cancel enrollment less than ONE week before the class will be charged the full course fee. Once the fees are paid, the participant can reschedule or enroll or in another class at Softek for $100.

Participants who fail to appear for training, and provide no notice, will be billed the full course fee and will receive no future training credits or discounts.

Although open enrollment classes at Softek are rarely rescheduled or canceled, Softek reserves the right to cancel any course due to insufficient enrollment. In the event of cancellation by Softek, registrants may enroll in the next available offering of the course or receive a full refund.

Private Classes Scheduled at Softek or Client Site