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Essentials of Microsoft Outlook

365 | 2019 | 2016
3 Hours

Course Overview

This instructor-led course shows the skills needed to send and receive mail messages, work with attachments, flag messages and set message options, and create custom views in Microsoft Outlook.

Course Objectives

  • Working with the Navigation Pane
  • Working with the To-Do Bar
  • Creating and Sending Mail Messages
  • Replying, forwarding, flagging, and printing messages
  • Working with attachments
  • Deleting and recovering messages

Course Outline

Getting Acquainted with Outlook

  • Examining the Initial Outlook Screen
  • Quick Access Toolbar
  • Title Bar
  • Outlook Ribbon
  • Backstage View
  • Working with the Navigation Pane
  • Viewing Mail Folders
  • Working with Favorite Folders
  • Viewing the Folder List
  • Exploring the Folder List Icons
  • Working with the To-Do Bar

Sending and Receiving Mail

  • Creating and Sending Mail Messages
  • Saving Draft Messages
  • Reading Mail Messages
  • Displaying the Reading Pane
  • Replying to Mail Messages
  • Forwarding Mail Messages
  • Attaching Files to Mail Messages
  • Working with Received Attachments

Sending and Receiving Mail (cont'd)

  • Flagging Messages
  • Adding a Flag to a Recipient’s Message
  • Flagging Messages for Yourself
  • Marking Flags as Completed
  • Setting Message Options
  • Printing Messages
  • Deleting and Recovering Messages
  • Deleting Messages
  • Recovering Deleted Messages
  • Emptying the Deleted Items Folder
  • Understanding Message Formats



Any two 3-hour Microsoft classes must be scheduled on the same day to receive pricing (9:00 am to 12:00 pm and 1:00 pm to 4:00 pm).

Public Course at Softek Private Course at Your Office Private Course at Softek
This class is $500 flat fee up to 8 students $575 flat fee up to 8 students
only offered $550 flat fee up to 12 students $625 flat fee up to 12 students
for private groups. $35 per additional student $35 per additional student

Private Group Training

Private group courses are cost effective when you have a group of students who need the same course. Pricing is based on the maximum number of students anticipated per day per course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your office, you are responsible for the classroom setup, including student computers, instructor station, LCD projector, and software installation. For courses conducted at Softek, we take care of classroom setup.


Softek can easily customize a training course that covers the specific topics you require and integrate examples relevant to your work environment. Course customization is billed at $125 per hour and covers time needed to meet, discuss, prepare, and incorporate any specific examples into the training program. Once we have a better idea of what you have in mind, we will be glad to provide a specific price quote for the customization. There is a 2-hour minimum fee for customization.

Why Choose Softek?

  • Live, in-person training
  • Instructors with 10+ years of experience
  • Detailed training guide
  • Certificate of completion
  • Money-back guarantee