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Managing Your Mail in Microsoft Outlook

365 | 2019 | 2016
3 Hours

Course Overview

Learn how to efficiently find, organize, share, and manage email messages in Microsoft Outlook. This course will cover how to automatically move messages into specific folders and tracking when messages have been read.

Course Objectives

  • Sort and find messages based on specific criteria
  • Create personal folders to organize messages
  • Use Mail tools such as signatures, email notification, and out of office assistant
  • Create and use rules to automate tasks
  • Archive automatically or manually to move or delete messages
  • Use delegates to give others access to your information
  • Recall messages and manage delivery and read receipts

Course Outline

Using Advanced Mail Features

  • Sorting Messages
  • Finding Messages
  • Using Instant Search
  • Using Advanced Find
  • Working in Conversation View
  • Removing Redundant Messages
  • Creating and Using Personal Folders to Organize Items
  • Creating Folders
  • Moving Messages to Folders
  • Deleting Folders
  • Using Signatures
  • Creating Signatures
  • Editing Signatures
  • Recalling or Replacing Messages
  • Managing Delivery and Read Receipts
  • Requesting Delivery and Read Receipts
  • Deleting Receipt Notifications
  • Using the Automatic Replies
  • Modifying Email Notification Options

Using Rules

  • Creating Rules
  • Activating and Deactivating Rules

Archiving Data

  • Viewing the Global AutoArchive Settings
  • Customizing AutoArchive Settings for Specific Folders
  • Manually Archiving Information
  • Opening Archive Files
  • Closing Archive Files

Sharing Information

  • Sharing Specific Folders
  • Opening Another User’s Folder
  • Granting Delegate Permissions



Any two 3-hour Microsoft classes must be scheduled on the same day to receive pricing (9:00 am to 12:00 pm and 1:00 pm to 4:00 pm).

Public Course at Softek Private Course at Your Office Private Course at Softek
This class is $500 flat fee up to 8 students $575 flat fee up to 8 students
only offered $550 flat fee up to 12 students $625 flat fee up to 12 students
for private groups. $35 per additional student $35 per additional student

Private Group Training

Private group courses are cost effective when you have a group of students who need the same course. Pricing is based on the maximum number of students anticipated per day per course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your office, you are responsible for the classroom setup, including student computers, instructor station, LCD projector, and software installation. For courses conducted at Softek, we take care of classroom setup.


Softek can easily customize a training course that covers the specific topics you require and integrate examples relevant to your work environment. Course customization is billed at $125 per hour and covers time needed to meet, discuss, prepare, and incorporate any specific examples into the training program. Once we have a better idea of what you have in mind, we will be glad to provide a specific price quote for the customization. There is a 2-hour minimum fee for customization.

Why Choose Softek?

  • Live, in-person training
  • Instructors with 10+ years of experience
  • Detailed training guide
  • Certificate of completion
  • Money-back guarantee