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Support Policy

Have you recently attended a course with us and now you're in need of support? Well, you've come to the right page. Softek offers support to every student who has attended a course at either their location or our facility. Please read the information listed below and contact us if you are in need of any additional help.

What Next?

Practice, practice, practice! Softek's training courses provide the tools and skills needed to perform your job easier and faster; however, practice is still necessary to gain proficiency and comfort. Download the training class files to review the exercises in your manual.

  1. Visit our class files page.
  2. Follow the instructions on the screen.

If you are still desiring more practice, consider repeating the course free of charge or signing up for the next level course. Customized courses for your organization's specific needs are also available.

Support Policy

Telephone Review Policy

Are you experiencing difficulty using a feature covered in your manual? Most courses include 30 days of telephone review free of charge on any topic covered in the course. Students may contact Softek from 9:00 a.m. to 4:30 p.m., Monday through Friday at (202) 747-5000.

  • Please be prepared to provide your name, company, and the course you attended.
  • Have your manual and the page/feature for which you need assistance readily available.
  • Your call may be answered immediately or routed to the next available instructor.
  • The instructor will assess your question and determine whether your call is covered under our telephone review policy or requires that you purchase supplemental consulting services.
  • Due to the nature of some courses, 60 days of telephone review is not offered for the following courses: SQL Querying, Soft Skills Training Courses, and Certification/Exam Preparation Courses

Consulting

Softek offers professional consulting services to address topics not covered in your training manual or to provide assistance with special projects. This support can be purchased in time increments as small as 15 minutes.