Support Policy

What Next?

Practice! Practice! Practice! Softek's training course provided the tools and skills needed to perform your job easier and faster; however, practice is still necessary to gain proficiency and comfort. Download the training class files to review the exercises in your manual.

1. Visit our class files page.

2. Follow the instructions on the screen.

Consider repeating the course free of charge or signing up for the next level course. Customized courses for your organization's specific needs are also available.

Telephone Support Policy

Are you having a challenge using a feature covered in your manual? Softek provides 60 days of telephone assistance to each student who has completed a training course. Students may contact Softek at
202-682-4500 on Monday through Friday from 9:00 a.m. to 5:00 p.m.

• Provide your name, company, and the course you attended.

• Have your manual available and the page/feature for which you need assistance.

• Your call may be answered immediately or routed to the next available instructor.

• The instructor will assess your question and determine whether your call is covered under our telephone support policy or requires that you purchase supplemental consulting services.

Consulting

Softek offers professional consulting services to address topics not covered in your training manual or to provide assistance with special projects. This support can be purchased in time increments as small as 15 minutes.p of Page