Proudly serving the D.C. metro
area for over 25 years.

Softek Services, Inc.
1156 15th Street, NW, Suite 100
Washington, DC 20005
(202) 747-5000

Computer Training Software Consulting Database Programming

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  • Instructor-led Training Instructor-led Training
  • Join a Public Class Join a Public Class
  • Private Group Classes Private Group Classes
  • Transition Classes Transition Classes
  • Virtual Training Virtual Training
  • Customization & Documentation Customization & Documentation
  • Web and Database Development Web and Database Development
  • We Have Classrooms We Have Classrooms

Cancellation and Rescheduling Policy

Cancellation and rescheduling requests must be received, in writing, within the timeframes listed below to avoid paying full course or rescheduling fees. If a contract is in place, the terms of such agreement shall take precedence over these terms.

Please email all cancellation and rescheduling requests to our registrar. Our cancellation and rescheduling policy is as follows:

Open Enrollment Classes at Softek

1 Weeks' Notice / $100 rescheduling fee

Softek limits the number of attendees in each open enrollment class to maximize the effectiveness of our training program. Therefore, it is important to let us know, at least one week in advance, if a participant needs to cancel or reschedule a class. Substitutions that meet the course prerequisites are welcome.

Participants who reschedule or cancel enrollment less than ONE week before the class will be charged the full course fee. Once the fees are paid, the participant can reschedule or enroll in another class at Softek for $100.

Participants who fail to appear for training, and provide no notice, will be billed the full course fee and will receive no future training credits or discounts.

Although open enrollment classes at Softek are rarely rescheduled or canceled, Softek reserves the right to cancel any course due to insufficient enrollment. In the event of cancellation by Softek, registrants may enroll in the next available offering of the course or receive a full refund.

Private Classes Scheduled at Softek or Client Site

2 Weeks' Notice / $400 rescheduling fee

Training dates for private group classes, whether conducted at Softek's location or yours, are often coordinated months or weeks in advance. These classes involve Softek reserving or purchasing valuable resources such as instructors, classrooms, equipment, and courseware. Last-minute cancellations or date changes could result in Softek's inability to resell or reuse the reserved resources. Therefore, cancellation or rescheduling requests for private group training classes must be made at least two weeks in advance. Requests received less than TWO weeks before the scheduled class will be charged the full course fee. Once the fees are paid, a client can reschedule the same private group training class for $400.

Custom Classes or Classes that Involve Booking Travel

4 Weeks' Notice / Pre-paid and Non-refundable

Custom courses involve advance preparation and allocating time to customize the courseware and training materials. Courses scheduled outside the D.C. metropolitan area require booking non-refundable airfare and hotels. For these courses, the training fee must be pre-paid and is non-refundable. In the event the course(s) needs to be rescheduled, the client will be charged a $400 rescheduling fee, plus the cost of any non-refundable expenses.