1 Day, 9:00-4:00, 6 Hours
Phone skills are a highly valuable tool to have in an employee’s skill set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills, which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill set at a high level.
Module One: Getting Started
Module Two: The Basics (I)
Module Three: The Basics (II)
Module Four: Phone Etiquette
Module Five: Tools
Module Six: Speaking Like a Star
Module Seven: Types of Questions
Module Eight: Benchmarking
Module Nine: Goal Setting
Module Ten: Key Steps
Module Eleven: Closing
Module Twelve: Wrapping Up
We offer the above listed class as a private group class in the following delivery formats:
| Private Group Class: Live Virtual | |
|---|---|
| 1-6 students | $1650 |
| 7-12 students | $2800 |
| 13-18 students | $3500 |
| Private Group Class: At Your Location | |
|---|---|
| 1-6 students | $1900 |
| 7-12 students | $3050 |
| 13-18 students | $3750 |
Private group classes are cost effective when you have a group of students who need the same course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your location, you are responsible for the classroom setup which should include: