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Sensitivity Training

1 Day, 9:00-4:00, 6 Hours

Course Overview

Sensitivity training is crucial in creating a workplace that is inclusive, and a safe place for all to work. This course will look at interactions within a group but will be more focused towards individual’s behaviors and emotions. 

With our Sensitivity Training workshop you will introduce topics to promote sensitivity, as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. This will then help to foster positive relationships between co-workers, and in turn benefit the whole organization.

Course Outline

Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot
  • Workshop objectives

Module Two: Introduction to Sensitivity Training

  • Definition
  • History
  • Who Needs It?
  • Goals
  • Case Study
  • Review Questions

Module Three: Benefits

  • Raising Awareness
  • Interaction
  • Behavioral Changes
  • Productive Workplace
  • Case Study
  • Review Questions

Module Four: Stereotypes

  • Explicit
  • Implicit
  • Purpose
  • Effects
  • Case Study
  • Review Questions

Module Five: Discrimination

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Six: Sex and Gender Stereotypes

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

 

Module Seven: Age

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Eight: Disabilities

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Nine: Religion

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Ten: Handling Complaints (I)

  • Develop Process
  • Publish Process
  • Train Employees
  • Assess the Effectiveness of the Process
  • Case Study
  • Review Question

Module Eleven: Handling Complaints (II)

  • Gather Information from the Complainant
  • Evaluate the Credibility of the Complaint
  • Interview Those Involved
  • Take Action Against the Offender
  • Case Study
  • Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans

Cost and Delivery Format Options

We offer the above listed class as a private group class in the following delivery formats:

Private Group Class: Live Virtual
1-6 students $1650
7-12 students $2800
13-18 students $3500
Private Group Class: At Your Location
1-6 students $1900
7-12 students $3050
13-18 students $3750

Private Group Training

Private group classes are cost effective when you have a group of students who need the same course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your location, you are responsible for the classroom setup which should include:

  • A computer for each student (with the appropriate software installed), and
  • An instructor workstation connected to a visual display (e.g., projector, smartboard, etc.).

Customization

Softek can easily customize a training course that covers the specific topics you require and integrate examples relevant to your work environment. Course customization is billed at $150 per hour and covers time needed to meet, discuss, prepare, and incorporate any specific examples into the training program. Once we have a better idea of what you have in mind, we will be glad to provide a specific price quote for the customization.

Why Choose Softek?

  • Live, virtual or in-person training
  • Instructors with 15+ years of experience
  • Detailed training guide
  • Certificate of completion
  • Money-back guarantee