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Retake Policy

We understand that you may need a refresher on the materials covered in a particular class. Students who attend a public, open enrollment course are welcome to retake any open enrollment course one time — as long as the class is still offered on the schedule and seats are available. Please read the details below:

  • Students have one year to retake a class; retakes are valid for the identical course and software version.
  • Original class may have been taught at Softek or client's site.
  • Students must bring the courseware from the original class and use it during the retake class. If the student courseware has changed since the original class, a new copy can be purchased ($25 to $50 depending on the book).
  • Registration for the retake is required and there is no guarantee of space or availability.
  • One week’s notice is required to reschedule or cancel any class registration, including free retakes. If a request to cancel or reschedule a retake is received with less than one week’s notice, then the cost to retake the class will be $50.
  • The retake policy does not apply to on-site or custom courses unless special arrangements have been made, in advance.