Introduction to Microsoft Outlook

1 Day, 9:00-4:00

Course Overview

This instructor-led course, through lecture and hands-on exploration, will show students the skills needed to use the email, calendar, contacts, tasks and notes components of Microsoft Outlook.

Course Objectives

Efficiently create, send, reply, forward, flag, and print messages
Use time savers like signatures, e-mail notification, and out of office assistant
Work with calendars, create personal appointments, and setup group meetings
Add and edit tasks or assign to others
Create and maintain contact information and create distribution lists to communicate the same information to multiple people

Course Outline

Getting Acquainted with Outlook

Examining the Initial Outlook Screen
Working with the Navigation Pane
Viewing Mail Folders
Working with Favorite Folders
Viewing the Folder List
Exploring the Folder List Icons
Working with the To-Do Bar

Sending and Receiving Mail

Creating and Sending Mail Messages
Saving Draft Messages
Reading Mail Messages
Displaying the Reading Pane
Replying to Mail Messages
Forwarding Mail Messages
Attaching Files to Mail Messages
Working with Received Attachments
Flagging Messages
Setting Message Options
Printing Messages
Deleting and Recovering Messages
Understanding Message Formats

Using Advanced Mail Features

Sorting Messages
Finding Messages
Working in Conversation View
Removing Redundant Messages
Using Signatures
Recalling or Replacing Messages
Managing Delivery and Read Receipts
Using the Automatic Replies
Modifying E-mail Notification Options

Working with the Calendar

Viewing the Calendar
Going to Different Dates
Setting Appointments
Editing Appointments
Deleting Appointments
Setting Recurring Appointments
Rescheduling Recurring Appointments
Deleting Recurring Appointments
Scheduling Meetings
Changing Meeting Information
Responding to Meeting Requests
Tracking Attendee Status
Inserting All Day Events
Printing Calendars

Creating and Maintaining Contacts

Viewing Contacts
Adding Contacts
Forwarding Contacts
Editing Contacts
Finding Contacts
Adding Categories
Creating Contact Groups
Printing Contacts
Using Contacts for Word Mail Merges

Working with Tasks and To-Do Items

Viewing Tasks and To-Do Items
Adding Tasks
Editing Tasks
Marking Tasks as Completed
Assigning Tasks

Using Outlook Notes

Viewing Notes
Working with Notes
Forwarding Notes
Displaying Notes While Working

Cost and Delivery Format Options

We offer the above listed class on our public schedule and as a private group class in the following delivery formats:

Public Class: Live Virtual
Per student	$325

Private Group Class: Live Virtual
1-4 students	$700
5-8 students	$850
9-12 students*	$950
*$50 per additional student

Private Group Class: At Your Location
1-4 students	$950
5-8 students	$1100
9-12 students*	$1200
*$50 per additional student

Private Group Training

Private group classes are cost effective when you have a group of students who need the same course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your location, you are responsible for the classroom setup which should include:

A computer for each student (with the appropriate software installed), and
An instructor workstation connected to a visual display (e.g., projector, smartboard, etc.).

Customization

Softek can easily customize a training course that covers the specific topics you require and integrate examples relevant to your work environment. Course customization is billed at $150 per hour and covers time needed to meet, discuss, prepare, and incorporate any specific examples into the training program. Once we have a better idea of what you have in mind, we will be glad to provide a specific price quote for the customization.