1 Day, 9:00-4:00, 6 Hours
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
Module One: Getting Started
Module Two: An Introduction to Conflict Resolution
Module Three: The Thomas-Kilmann Instrument
Module Four: Creating an Effective Atmosphere
Module Five: Creating Mutual Understanding
Module Six: Focusing on Individual Needs
Module Seven: Getting to the Root Cause
Module Eight: Generating Options
Module Nine: Building a Solution
Module Ten: The Short Version of the Process
Module Eleven: Additional Tools
Module Twelve: Wrapping Up
We offer the above listed class as a private group class in the following delivery formats:
| Private Group Class: Live Virtual | |
|---|---|
| 1-6 students | $1650 |
| 7-12 students | $2800 |
| 13-18 students | $3500 |
| Private Group Class: At Your Location | |
|---|---|
| 1-6 students | $1900 |
| 7-12 students | $3050 |
| 13-18 students | $3750 |
Private group classes are cost effective when you have a group of students who need the same course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your location, you are responsible for the classroom setup which should include: