1 Day, 9:00-4:00, 6 Hours
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Their Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do To WOW Every Time
Module Twelve: Wrapping Up
We offer the above listed class as a private group class in the following delivery formats:
| Private Group Class: Live Virtual | |
|---|---|
| 1-6 students | $1650 |
| 7-12 students | $2800 |
| 13-18 students | $3500 |
| Private Group Class: At Your Location | |
|---|---|
| 1-6 students | $1900 |
| 7-12 students | $3050 |
| 13-18 students | $3750 |
Private group classes are cost effective when you have a group of students who need the same course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your location, you are responsible for the classroom setup which should include: