The Expert In Anything Was Once A Beginner

Developing Emotional Intelligence

1 Day, 9:00-4:00, 6 Hours

Course Overview

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization.

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.

Course Outline

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Introduction to Emotional Intelligence

  • Defining Emotional Intelligence
  • The Importance of EI
  • What Are Emotions?
  • EQ vs. IQ
  • Practical Illustration
  • Module Two: Review Questions

Module Three: The Components of EI

  • Self-Management
  • Self-Awareness
  • Social Skills
  • Internal Motivation
  • Empathy
  • Practical Illustration
  • Module Three: Review Questions

Module Four: Tools to Gain Control

  • Journaling
  • Meditation and Mindfulness
  • Identifying Emotional Triggers
  • Breathing Techniques
  • Taking a Break
  • Practical Illustration
  • Module Four: Review Questions

Module Five: Verbal Communication Skills

  • Active Listening
  • Asking Questions
  • Consider Your Audience
  • Choosing Your Words
  • Be Authentic
  • Practical Illustration
  • Module Five: Review Questions

Module Six: Nonverbal Communication Skills

  • Body Language
  • Tone Matters
  • Facial Expressions
  • Eye Con
  • Distance and Personal Space
  • Practical Illustration
  • Module Six: Review Questions

 

Module Seven: Managing Relationships With Others

  • Building Rapport
  • Respond, Don’t React
  • Show Gratitude
  • Finding Common Ground
  • Setting Boundaries
  • Practical Illustration
  • Module Seven: Review Questions

Module Eight: Overcoming Obstacles

  • Recognizing and Admitting Failure
  • Disagreeing Constructively
  • Staying Cool Under Pressure
  • Be Open to Perspectives
  • The Power of Forgiveness
  • Practical Illustration
  • Module Eight: Review Questions

Module Nine: Application to Business Practices

  • Working as a Team
  • Setting Business Goals
  • Interviewing for Successful Hires
  • Giving and Receiving Feedback
  • Customer Experience and Rapport
  • Practical Illustration
  • Module Nine: Review Questions

Module Ten: Benefits of Being Emotionally Aware

  • Strong Interpersonal Relationships
  • Able to Manage Change
  • Reduced Stress and Anxiety
  • Improved Decision Making
  • Boosts Employee Morale
  • Practical Illustration
  • Module Ten: Review Questions

Module Eleven: Making an Impact

  • Creating a Powerful First Impression
  • Maintaining Your Composure
  • Inspiring Leadership
  • Gaining Self-Confidence
  • Patience and Practice
  • Practical Illustration

Module Twelve: Review Questions

  • Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans

 

Cost and Delivery Format Options

We offer the above listed class as a private group class in the following delivery formats:

Private Group Class: Live Virtual
1-6 students $1650
7-12 students $2800
13-18 students $3500
Private Group Class: At Your Location
1-6 students $1900
7-12 students $3050
13-18 students $3750

Private Group Training

Private group classes are cost effective when you have a group of students who need the same course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your location, you are responsible for the classroom setup which should include:

  • A computer for each student (with the appropriate software installed), and
  • An instructor workstation connected to a visual display (e.g., projector, smartboard, etc.).

Customization

Softek can easily customize a training course that covers the specific topics you require and integrate examples relevant to your work environment. Course customization is billed at $150 per hour and covers time needed to meet, discuss, prepare, and incorporate any specific examples into the training program. Once we have a better idea of what you have in mind, we will be glad to provide a specific price quote for the customization.

Why Choose Softek?

  • Live, virtual or in-person training
  • Instructors with 15+ years of experience
  • Detailed training guide
  • Certificate of completion
  • Money-back guarantee