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Generation Gaps

1 Day, 9:00-4:00, 6 Hours

Course Overview

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps workshop will help participants understand the various generations present at work. Both the young and older workers will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

Course Outline

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: History

  • What Generations Exist in the Workplace
  • What Defines a Generation?
  • What This Means In Our Workplace?
  • Case Study
  • Module Two: Review Questions

Module Three: Traditionalist

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Three: Review Questions

Module Four: Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Four: Review Questions

Module Five: Generation X’s

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Five: Review Questions

Module Six: Generation Y’s (Millennial)

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Six: Review Questions

 

Module Seven: Generation Z

  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Seven: Review Questions

Module Eight: Differentiations Between Generations

  • Background
  • Attitude
  • Working Style
  • Life Experience
  • Case Study
  • Module Eight: Review Questions

Module Nine: Finding Common Ground

  • Adopting A Communication Style
  • Creating An Affinity Group
  • Sharing Knowledge
  • Case Study
  • Module Nine: Review Questions

Module Ten: Conflict Management (I)

  • Younger Bosses Managing Older Workers
  • Avoid Turnover with a Retention Plan
  • Breaking Down the Stereotypes
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Conflict Management (II)

  • Embrace The Hot Zone
  • Treat Each Other As A Peer
  • Create a Succession Plan
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans

 

Cost and Delivery Format Options

We offer the above listed class as a private group class in the following delivery formats:

Private Group Class: Live Virtual
1-6 students $1650
7-12 students $2800
13-18 students $3500
Private Group Class: At Your Location
1-6 students $1900
7-12 students $3050
13-18 students $3750

Private Group Training

Private group classes are cost effective when you have a group of students who need the same course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your location, you are responsible for the classroom setup which should include:

  • A computer for each student (with the appropriate software installed), and
  • An instructor workstation connected to a visual display (e.g., projector, smartboard, etc.).

Customization

Softek can easily customize a training course that covers the specific topics you require and integrate examples relevant to your work environment. Course customization is billed at $150 per hour and covers time needed to meet, discuss, prepare, and incorporate any specific examples into the training program. Once we have a better idea of what you have in mind, we will be glad to provide a specific price quote for the customization.

Why Choose Softek?

  • Live, virtual or in-person training
  • Instructors with 15+ years of experience
  • Detailed training guide
  • Certificate of completion
  • Money-back guarantee