Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Creating the Program

• Performing a Needs Analysis
• Writing the Basic Outline
• Researching, Writing, and Editing

Module Three: Choosing Your Delivery Methods

• Basic Methods
• Advanced Methods
• Basic Criteria to Consider

Module Four: Verbal Communication Skills

• Listening and Hearing: They Aren't the Same Thing
• Asking Questions
• Communicating with Power

Module Five: Non-Verbal Communication Skills

• Body Language
• Gestures
• The Signals You Send to Others
• It's Not What You Say, It's How You Say It

Module Six: Overcoming Nervousness

• Preparing Mentally
• Physical Relaxation Techniques
• Appearing Confident in Front of the Crowd

Module Seven: Creating Fantastic Flip Charts

• Required Tools
• The Advantages of Pre-Writing
• Using Colors Appropriately
• Creating a Plan B

Module Eight: Creating Compelling PowerPoint Presentations

• Required Tools
• Tips and Tricks
• Creating a Plan B

Module Nine: Wow 'Em with the Whiteboard

• Traditional and Electronic Whiteboards
• Required Tools
• Using Colors Appropriately
• Creating a Plan B

Module Ten: Vibrant Videos and Amazing Audio

• Required Tools
• Tips and Tricks
• Creating a Plan B

Module Eleven: Pumping it Up a Notch

• Make Them Laugh a Little
• Encouraging Discussion
• Dealing with Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans