Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Identifying Your Audience

• Performing a Needs Analysis
• Creating an Audience Profile
• Identifying Key Questions and Concerns

Module Three: Creating a Basic Outline

• Outlining the Situation
• Identifying the Task That Had to Be Performed
• Listing the Actions You Took
• Revealing the Results

Module Four: Organizing the Program

• Making Organization Easy
• Organizational Methods
• Classifying and Categorizing

Module Five: Fleshing It Out

• Identifying Appropriate Sources
• Establishing Credibility
• The Importance of Citations

Module Six: Putting It All Together

• Writing Your Presentation
• Adding a Plan B
• Reviewing, Editing, and Rewriting

Module Seven: Being Prepared

• Checking Out the Venue
• Gathering Materials
• A 24-Hour Checklist

Module Eight: Overcoming Nervousness

• A Visit from the Boss
• Preparing Mentally
• Physical Relaxation Techniques
• Appearing Confident in Front of the Crowd (Even If You Don't Feel That Way)

Module Nine: Delivering Your Speech (I)

• Starting Off on the Right Foot
• Using Visual Aids
• Checking the Volume of Your Voice

Module Ten: Delivering Your Speech (II)

• Adjusting on the Fly
• Gauging Whether Breaks Are Required
• Wrapping Up and Winding Down

Module Eleven: Questions and Answers

• Ground Rules
• Answering Questions That Sound Like an Attack
• Dealing with Complex Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans