1 Day, 9:00-4:00, 6 Hours
Phone etiquette is a highly valuable tool to have in an employee's skill set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills, which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Through our Telephone Etiquette workshop your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.
Module One: Getting Started
Module Two: Aspects of Phone Etiquette
Module Three: Using Proper Phone Language
Module Four: Eliminate Phone Distractions
Module Five: Inbound Calls
Module Six: Outbound Calls
Module Seven: Handling Rude or Angry Callers
Module Eight: Handling Interoffice Calls
Module Nine: Handling Voicemail Messages
Module Ten: Methods of Training Employees
Module Eleven: Correcting Poor Telephone Etiquette
Module Twelve: Wrapping Up
We offer the above listed class as a private group class in the following delivery formats:
| Private Group Class: Live Virtual | |
|---|---|
| 1-6 students | $1650 |
| 7-12 students | $2800 |
| 13-18 students | $3500 |
| Private Group Class: At Your Location | |
|---|---|
| 1-6 students | $1900 |
| 7-12 students | $3050 |
| 13-18 students | $3750 |
Private group classes are cost effective when you have a group of students who need the same course. Volume discounts of 5% to 20% are available when five or more training days are scheduled. For classes conducted at your location, you are responsible for the classroom setup which should include: