Cancellation and rescheduling requests must be received, in writing, within the timeframes listed below to avoid paying full course or rescheduling fees. If a contract is in place, the terms of such agreement shall take precedence over these terms. Please email all cancellation and rescheduling requests to our registrar. Our cancellation and rescheduling policy is as follows:
Softek limits the number of attendees in each open enrollment class to maximize the effectiveness of our training program. Therefore, it is important to let us know if a participant needs to cancel or reschedule a class at least ONE week in advance. Substitutions that meet the course prerequisites are welcome.
Participants who reschedule or cancel enrollment less than ONE week before the class will be charged the full course fee. Once the fees are paid, the participant can reschedule or enroll in another class at Softek for $100.
Participants who provide no notice and fail to appear for training will be billed the full course fee and receive no future training credits or discounts.
Although open enrollment classes at Softek are rarely rescheduled or canceled, Softek reserves the right to cancel any course due to insufficient enrollment. In the event of cancellation by Softek, registrants may enroll in the next available offering of the course or receive a full refund.
Whether conducted at Softek’s location or yours, training dates are often coordinated months or weeks in advance. These classes involve Softek reserving or purchasing valuable resources such as instructors, classrooms, equipment, and courseware. Last-minute cancellations or date changes could result in Softek's inability to resell or reuse the reserved resources. Therefore, cancellation or rescheduling requests for private group training classes must be made at least TWO weeks in advance. Requests received less than TWO weeks before the scheduled class will be charged the full course fee. Once the fees are paid, a client can reschedule the same private group training class for $400.
Custom courses involve advance preparation and time allocation in order to customize the courseware and training materials. Courses scheduled outside the D.C. metropolitan area require booking non-refundable airfare and hotels. For these courses, the training fee must be pre-paid and is non-refundable. In the event of the course(s) needing to be rescheduled, the client will be charged a $400 rescheduling fee, plus the cost of any non-refundable expenses.