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Cancel/Reschedule Course Policy

Cancellation and rescheduling requests must be received, in writing, within the timeframes listed below to avoid paying full course or rescheduling fees. If a contract is in place, the terms of such agreement shall take precedence over these terms. Please email all cancellation and rescheduling requests to our registrar. Our cancellation and rescheduling policy is as follows:

Open Enrollment Classes

1 Weeks' Notice / $100 rescheduling fee

Softek must be notified at least ONE week in advance if a participant needs to cancel or reschedule a class. Participants who reschedule or cancel enrollment less than ONE week before the class will be charged the full course fee. Once the fees are paid, the participant can reschedule or enroll in another open enrollment class for $100.

Participants who provide no notice and fail to appear for training will be billed the full course fee and receive no future training credits or discounts.

Substitute Students

Substitute students are welcome if class invitations have not yet been emailed to students.

Although public classes are rarely rescheduled or canceled, Softek reserves the right to cancel any course due to insufficient enrollment. In the event of cancellation by Softek, registrants may enroll in the next available offering of the course or receive a full refund.

Private Classes

2 Weeks' Notice / $400 rescheduling fee

Whether conducted virtually or at your location, training dates are often coordinated months or weeks in advance. These classes involve Softek reserving or purchasing valuable resources such as instructors and courseware. Last-minute cancellations or date changes could result in Softek's inability to resell or reuse the reserved resources. Therefore, cancellation or rescheduling requests for private group training classes must be made at least TWO weeks in advance. Requests received less than TWO weeks before the scheduled class will be charged the full course fee. Once the fees are paid, a client can reschedule the same private group training class for $400.

Custom Classes or Classes that Involve Booking Travel

4 Weeks' Notice / Pre-paid and Non-refundable

Custom courses involve advance preparation and time allocation in order to customize the courseware and training materials. Courses scheduled outside the D.C. metropolitan area require booking non-refundable airfare and hotels. For these courses, the training fee must be pre-paid and is non-refundable. In the event of the course(s) needing to be rescheduled, the client will be charged a $400 rescheduling fee, plus the cost of any non-refundable expenses.