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Frequently Asked Questions

Over the years, we've received many questions from students attending training. This provides answers to our most frequently asked questions.

Our ultimate goal is to ensure that you are properly prepared for your training experience and that the only "surprises" are pleasant. Please feel welcome to contact us if you have any additional questions!

Frequently Asked Questions

How early may I arrive?

Public courses begin promptly at 9:00 a.m. and end no later than 4:00 p.m. We ask that you login via your class invite link a few minutes early to be prepared for the class.

IMPORTANT: If you anticipate being late, please contact us as soon as possible. Depending on the progression of the class and the time of your arrival, you may be asked to reschedule your course. To get the most out of your learning experience and as a courtesy to others, please login on time!

How do I know what's covered in my course?

The topics scheduled to be covered in each course are located in our course catalog. Please be sure to review them prior to the course.

Will there be breaks throughout the day?

Yes. Your instructor will share a detailed schedule at the start of the class. The course schedule consists of two 10-15 minute breaks (morning and afternoon) and a 1-hour lunch break.

Are there any class "rules" that I need to be aware of?

We would rather not call them "rules", but here is a list of "Do's" that we believe will help you gain the most from your training day...

  • DO give the instructor your full don't want to miss a tip they may share!
  • DO ask questions, ponder, discuss, analyze, assimilate, and absorb. Then, take a break, come back, and do it all again! Learning is serious business, but it's also challenging, fun, and enlightening!

Do you have anything to help me practice what I've learned?

That's a great question, as we do encourage you to practice using the skills and tools you learn during your class. A great option is to simply download the class files that were used in the class to repeat the exercises from your manual.

What if I have a question that wasn't covered during the class?

If you have any question, we encourage you to call us and we will let you know how we can help! Please view our support policy for more details.

Thank you again for choosing Softek Services, Inc. for your training needs.